TA Ops - Aura- Contact Center Representative - Q2 2024

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Provide consistent, superior service to every customer by utilizing all available tools and resources

Maintain productivity at defined proficiency levels in compliance with department policy and procedure

Demonstrate a desire and initiative to continue learning new and relevant product and technical information as products evolve

Address a multitude of inquiries from Clients end-user customers

• At least 18 years of age
• At least a High school graduate
• Applicants should be Filipino citizens or hold relevant residence status
• Able to maintain a fluent conversation in English
• Ability to communicate correctly and clearly
• Identifies and defines problems through the gathering of relevant information leading to the development of alternative solutions.
• Availability to work through various shifts
• Ability to use Windows operating systems